Support us to talk about NHS 111


Support us to talk about NHS 111

Please help us and support our NHS 111 campaign to ensure that that local people stay well and benefit from the free, fast and easy way to access urgent care services that are now available in different settings 24 hours a day and 7 days a week.

Local leaders in the NHS, social services and the voluntary sector have developed a new way of providing urgent and emergency care, which is joined up and centred around the needs of patients and family carers.

By calling NHS 111 people in Leicester, Leicestershire and Rutland can now access urgent care services in a fast and easy way. NHS 111 is free to call and, for the patients who need it, is supported by an expanded team of clinicians.

With your consent, information on your past care and needs will be shared so that the team dealing with your care know you as a patient, and your experience is improved.

You will be asked a number of questions, so we understand your needs. If, when you have explained your needs we feel you need to talk to a nurse, a doctor, a pharmacist, someone from the mental health or social care service or another health professional – you will be directly and quickly passed through to a new service called the Clinical Navigation Hub – where the people who provide clinical support are there to help.

After a conversation with you they will either offer you advice and guidance to care for your condition yourself or refer you to the right service and care that best suits you –they might arrange a home visit, or they might make an appointment for you at a walk-in clinic or primary care hub.  Whatever the face to face care and treatment you receive – it will be the most suitable one for you.

Of course, if we feel you are a 999 emergency then an ambulance will be dispatched immediately.

Another thing people aren’t often aware of is that you should call 111 for help with a mental health crisis as well as for urgent physical care needs.  They can refer to mental health support services as well as other healthcare services, again often being able to make immediate appointments for you and can help you and your loved ones get the care you need.

We understand that it’s difficult to know how to access health services, so we are asking for your help in encouraging people to call NHS 111 when they need medical assistance and advice and it is not an emergency.

We have created a special digital pack to help you encourage people to call NHS 111 this winter so they can access all the urgent health and care services in their area.

You can download the elements of the pack using the links on the right. They include

  • NHS 111 A5 Leaflet
  • NHS 111 Posters
  • NHS 111 article for newsletters and local publications
  • Social Media Pack

We also have a video which explains the new routes to care for people. If you would like to use this video on your website please email us on

We would value your help in printing the poster and putting it up in your local community centre, church, shops and offices etc. Please talk to your friends, neighbours and community groups about the importance of NHS 111 and help them to get the right advice and access the right treatment, first time this winter.